My Jala
A self-service Android app for Jalabyte internet subscribers to manage their subscription, bills, service information, and customer support.
Context
Jalabyte is an internet service provider. Its subscribers needed one place to manage their subscription without always having to call customer service.
Problem
Routine questions about bills, payments, and network outages were taking up the service team’s time, while customers had to wait for information they could have looked up themselves.
Solution
Nuvira developed and published My Jala, the official Android app for Jalabyte customers. With it, customers can track their subscription and bills, make payments, check network status and announcements, follow troubleshooting guides, and contact the support team.
Status
My Jala is a historical project and is no longer available on Google Play. This case study documents development work we have delivered.
Key capabilities
- View and manage active internet subscriptions
- Usage and billing information
- Pay bills directly in the app
- Network status, announcements, and promotions
- Self-service troubleshooting guides
- Quick access to customer support
Screens
My Jala home screen showing the bill total and main menu Customer bill details in the My Jala app Bill payment confirmation in the My Jala app 
Network status and maintenance information 
Internet connection troubleshooting guide 
Chat with the Jalabyte support team
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